getjili Privacy Policy – How We Collect, Use, and Protect Your Personal Data
This Privacy Policy explains exactly what information getjili collects from Philippines members, how we use it, how we keep it safe, and what rights you have over your own data. Please read this document before creating an account or using any part of the platform.
Last updated: June 2025
1. Information We Collect
When you create and use a getjili account, we collect several categories of personal information necessary to operate the platform, process transactions, and comply with our legal obligations. We only collect information that is relevant to these purposes, and we do not gather data beyond what is reasonably required to deliver our services to Philippines members. Understanding what we collect helps you make informed decisions about your account.
Account & Identity Information
At registration, we collect your full name, date of birth, email address, mobile number, and any government-issued identification documents submitted for age and identity verification. This information is used to confirm that you are a real, eligible individual and to associate your account activity accurately with your identity. Providing complete and accurate registration details is a condition of using the platform.
Device & Browser Data
When you access getjili through a browser or mobile device, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data helps us optimize the mobile experience for Philippine users, detect suspicious login activity, and maintain platform security. It is not used to identify you personally in isolation but may be combined with account data for fraud prevention purposes.
Payment & Transaction Information
All financial transactions on the platform are processed in Philippine Peso (PHP, ₱). We collect records of your deposit amounts, withdrawal requests, transaction timestamps, and the payment methods used, such as local e-wallets and Philippine bank channels. We do not store complete card or bank account numbers on our servers; sensitive payment credentials are handled by our certified payment processing partners. Transaction records are retained as required by applicable financial regulations.
Usage & Activity Data
We record information about how you interact with the platform, including pages visited, games played, bet history, session duration, and feature usage patterns. This usage data is collected to improve platform performance, personalize your experience, and fulfill our responsible gaming obligations. Activity records are also used to investigate disputes and to detect patterns that may indicate problem gambling or fraudulent behavior, helping us protect both members and the integrity of the platform.
2. How We Use Your Information
getjili uses the personal information we collect for specific, legitimate purposes related to operating the platform and serving our Philippines member community. We do not use your data for any purpose that is incompatible with the reasons it was originally collected, and we take reasonable steps to ensure that data processing is proportionate and fair at all times.
The primary purposes for which we process your personal data include: verifying your identity and age to comply with eligibility requirements; processing and recording deposits, withdrawals, and wagers in Philippine Peso; providing customer support and responding to account inquiries; detecting and preventing fraud, money laundering, and unauthorized account access; fulfilling our responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion requests.
We also use your contact details to send account-related communications, such as transaction confirmations, security alerts, and service updates. If you have opted in to marketing communications, we may send you information about relevant promotions and platform features. You can withdraw your consent to marketing messages at any time by contacting support or adjusting your account notification preferences.
Where we are required by law or regulatory authority to disclose personal information — for example, in connection with anti-money laundering compliance, tax reporting obligations, or law enforcement requests — we will process your data to meet those obligations. In all cases, we will only disclose the minimum information necessary to satisfy the relevant legal requirement, and we will inform you of any such disclosure where we are legally permitted to do so.
3. Cookies & Tracking Technologies
getjili uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience as a Philippines member. Cookies are small text files stored on your device when you visit the platform. They allow us to remember your session, maintain your login state, and ensure that security features operate as intended across your browsing session.
We use the following categories of cookies on the platform. Essential cookies are strictly necessary for the platform to operate and cannot be disabled — these include session authentication cookies, security tokens, and load balancing identifiers. Performance cookies collect anonymous, aggregated data about how members navigate the platform, which pages are most visited, and where technical errors occur; this data is used solely to improve platform reliability and speed. Functional cookies remember your preferences such as language settings and display options to make your next visit more convenient.
We do not use third-party advertising cookies or sell cookie data to external advertisers. Any analytics processing is conducted for internal operational purposes only and does not result in your personal profile being shared with advertising networks. If you access the platform through a mobile browser, the same cookie policy applies, and your mobile session data is handled with the same security standards as desktop access.
You can manage cookie settings through your browser preferences. Disabling essential cookies may prevent certain platform features from working correctly, including the ability to log in and maintain an active session. If you have questions about specific cookies in use on the platform, you can raise a query through the support team, and we will provide details of the cookies currently active during your session.
4. Data Storage & Security
getjili stores personal data on secure servers that are protected by industry-standard technical and organizational security measures. All data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS), ensuring that information exchanged during login, gameplay, and financial transactions cannot be intercepted by unauthorized third parties. We conduct regular security reviews to identify and address potential vulnerabilities in our systems.
Access to personal data within the getjili organization is restricted on a strict need-to-know basis. Only staff members whose roles require access to specific categories of member data — such as support agents handling account inquiries or compliance officers reviewing transaction records — are authorized to view personal information. All authorized personnel are bound by confidentiality obligations and receive training on data protection best practices.
We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and audit obligations. The specific retention period for each category of data depends on applicable Philippine financial regulations and anti-money laundering requirements, which may mandate that certain transaction records be held for a minimum number of years after account closure. When data is no longer required and retention obligations have been met, we securely delete or anonymize it.
In the unlikely event of a data security incident that may affect your personal information, getjili will take immediate steps to contain the breach, assess its scope, and notify affected members as required by applicable law. We maintain an incident response plan specifically for data security events and test our response procedures regularly to minimize the potential impact of any such incident on members registered in the Philippines and beyond.
5. Sharing Data with Third Parties
getjili does not sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Your data belongs to you, and our approach to third-party sharing is limited strictly to what is necessary to operate the platform, process transactions securely, and comply with applicable legal obligations in the Philippines and under our licensing requirements.
We share personal data with trusted third-party service providers only where they are directly involved in delivering platform services. These include licensed Philippine payment processors who handle deposit and withdrawal transactions in PHP, identity verification partners who assist with age and Know Your Customer (KYC) checks, and game content providers whose titles are available on the platform. All third-party service providers are contractually required to process your data only for the specific purpose for which it was shared and to maintain security standards equivalent to our own.
We may disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies when we are legally required to do so. This includes responses to lawful requests under Philippine anti-money laundering legislation, court orders, and regulatory inquiries from our licensing authority. In all such cases, we share only the minimum data necessary to comply with the specific legal requirement.
If getjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process. In such circumstances, we will take reasonable steps to ensure that the receiving entity is bound by privacy obligations equivalent to those set out in this policy, and we will notify registered members of any material change to data controller identity through their registered contact details prior to the transfer taking effect.
6. Your Rights Over Your Personal Data
As a getjili member based in the Philippines, you have specific rights regarding the personal information we hold about you. These rights reflect our commitment to transparent, member-centered data practices, and we are committed to honoring valid requests promptly and without unnecessary delay. Exercising your rights will never result in any negative impact on the services available to your account, unless a specific right — such as deletion — requires that your account be closed as a consequence.
Right of Access
You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe after verifying your identity as the account holder.
Right to Correction
If any personal information in your account is inaccurate or out of date, you have the right to request a correction. You can update many details directly through your account settings, or contact support for assisted amendments.
Right to Deletion
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. Deletion requests are subject to our legal retention obligations — some records must be kept for regulatory compliance even after account closure.
Right to Object
You may object to the processing of your personal data for certain purposes, including direct marketing. Where we rely on legitimate interests as our legal basis for processing, you may request that we cease that processing if your individual circumstances warrant it.
To exercise any of these rights, please contact the getjili support team through your registered account. We will verify your identity before processing any request and will respond within the timeframe required by applicable law. If your request is complex or involves a large volume of data, we may request a reasonable extension, and we will inform you of this along with the expected response date.
7. Protection of Minors
getjili is strictly an 18+ platform, and the protection of minors is one of our highest privacy and safety priorities. We do not knowingly collect personal information from anyone under the age of 18, and we take active steps during the registration and verification process to confirm that all new members meet the minimum age requirement. If we discover at any point that an account was registered by a person under 18, that account will be immediately suspended, any associated data will be handled in accordance with applicable child protection guidelines, and any funds held in the account will be returned to the source payment method.
Parents and guardians who believe that a minor may have registered an account on the platform are encouraged to contact our support team immediately. We will investigate promptly, take appropriate action to close the account, and ensure that no marketing or promotional communications are sent to the minor going forward. We do not use the personal data of underage registrants for any purpose beyond account closure and regulatory reporting.
We also encourage parents and guardians to make use of parental control tools and internet filtering software to prevent minors from accessing online gaming platforms. Additional information on responsible gaming tools available to members and their families can be found on the Responsible Gaming page. Protecting young people from exposure to gambling content is a shared responsibility, and getjili takes its part in that seriously.
8. Updates to This Privacy Policy
getjili may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable Philippine data protection law, or updates to our technical systems that affect how personal data is collected or processed. The most current version of this policy will always be available on this page, with the effective date updated at the top of the document to indicate when the revision was made.
Where changes to this policy are material — meaning they significantly affect your rights, the categories of data we collect, or the purposes for which we use your data — we will make reasonable efforts to notify registered members through their registered email address or in-platform notification. However, it is your responsibility to check this page periodically to stay informed of the current version, especially if you have recently updated your contact preferences.
Your continued use of the getjili platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change made to this policy, you should stop using the platform and may request account closure through the support team. We recommend bookmarking this page for easy reference whenever you want to review how your data is being handled.
9. Contact & Support
If you have any questions, concerns, or requests relating to this Privacy Policy or to how getjili handles your personal data, please reach out to our support team through your registered account. Our support team is available to assist members across the Philippines and will direct privacy-related inquiries to the appropriate internal team for review and response. We aim to acknowledge all privacy-related contacts promptly and to provide a substantive response within a reasonable timeframe.
For general account queries, step-by-step guides on managing your account settings, and answers to common questions about data and privacy, the FAQ page is a useful first stop. Many common requests — such as updating contact details, adjusting marketing preferences, or understanding how your transaction data is stored — are addressed in plain English in the FAQ section. If your question is not covered there, support can escalate it to the relevant team.
getjili is committed to handling all privacy inquiries with care, professionalism, and within the timelines required by applicable law. We take member trust seriously, and transparent communication about how your data is managed is central to how we operate as a platform serving the Philippines gaming community. Thank you for taking the time to read this Privacy Policy in full.
Your Data, Your Rights
getjili is committed to protecting your personal information at every step. If you have questions about your account data or want to exercise your rights, visit the FAQ page or log in to manage your preferences. Ready to join? Register now and experience a secure, Philippines-focused gaming platform.